Authorised Electrolux service centres & showrooms in Indonesia

Why Electrolux authorised service centres are your best choice

 

Electrolux authorised service centres offer unmatched reliability and expertise for your appliance care. Here’s why our service centres are the best choice:

• Trusted, authorised service provider: Rest easy knowing your repairs are handled by an official, trusted Electrolux partner.
• Certified technicians for expert repairs: Our technicians are highly trained and certified, ensuring your appliances are serviced by true professionals.
• Only original Electrolux parts used: We use 100% genuine Electrolux parts & accessories, ensuring the longevity and performance of your appliances.
• Nation-wide coverage: With centres across Jakarta and other major cities, including Bekasi, Tangerang, Depok and Medan, we’re always within reach when you need us.
• Fast and reliable support: Our streamlined processes mean your repairs are completed quickly, giving you peace of mind with every visit.

 

Avoid fake and unauthorised service providers

 

We caution customers about the presence of fake websites and unauthorised service centres in various cities. Using unauthorised providers can lead to substandard repairs and counterfeit parts, which may void your warranty and compromise performance.

 

To ensure the quality and safety of your appliance, always trust authorised Electrolux service centres.

 

Disclaimer:
Always verify you are contacting the official Electrolux service. We do not guarantee same-day service from the moment we receive the call. Please be wary of services that promise a visit on the same day of the call.

 

For genuine service and support, reach out to our authorised call centre at 0804 111 9999. Electrolux Indonesia maintains a single, official contact number for all inquiries, ensuring streamlined and reliable communication for your convenience.

 

Helpful resources:
For more tips and guidance, explore the following resources:

• FAQs about Electrolux appliances
• Tutorial videos on how to use Electrolux products
• Download Electrolux product brochures
• Electrolux Blog: Lifestyle, well-being, food and clothes care tips

 

Easy ways to contact Electrolux authorised service centres

 

Need assistance with your Electrolux appliances? Here are the ways you can reach our authorised service centres:

 

Option 1: Electrolux call centre

 

Call our official hotline at 0804 111 9999 for immediate assistance.

• Rate/Fee: IDR 450/minute (flat rate throughout Indonesia)
• Operating hours:
  • Monday – Friday: 08.30 – 16.30
  • Saturday: 08.30 – 13.30

 

Option 2: WhatsApp

 

Send us your enquiries anytime at Electrolux Indonesia WhatsApp account.

 

Option 3: Social Media

 

Reach out to us via our official social media channels:

• Electrolux Indonesia Instagram
• Electrolux Indonesia Facebook
• Electrolux Indonesia Youtube
• Electrolux Indonesia Twitter (X)

 

Option 4: Email

 

For non-urgent inquiries, send us an email:

• Customer care email service: CustomerCareID@electrolux.com
• Response time: Expect a reply within 24 hours.

 

Option 5: Online booking

 

Easily schedule a service by visiting our Service Order Registration page. Simply fill in the form to book your appointment online.

 

Option 6: Visit your nearest Electrolux service centre

 

Find the nearest authorised service centre using our service centre locator at the top of the page. Get expert assistance and repairs close to you.

 

Types of services offered

 

At Electrolux authorised service centres, we provide a comprehensive range of services to ensure your appliances are always in top condition:

 

Installation

 

Our expert technicians handle the installation of all Electrolux appliances, ensuring that each unit is set up correctly for optimal efficiency and longevity. We take care of everything, so you don’t have to.

 

Warranty service

 

Our centres offer comprehensive support for both general and extended warranties. From diagnosing issues to carrying out repairs, we ensure that your warranty claims are processed smoothly. For more information, visit our General warranty and Extended warranty pages.

 

Repair service

 

We provide fast, reliable repairs for all Electrolux appliances, from refrigerators to washing machines. Our technicians use only genuine Electrolux parts, ensuring that your appliances continue to perform like new.

 

Maintenance

 

Regular maintenance helps prevent breakdowns and extends the life of your appliances. Our service centres offer detailed maintenance checks to keep your appliances running efficiently. For more details, visit our Maintenance services page.

 

Electrolux products we service: From washing machines to refrigerators

 

At Electrolux authorised service centres, we cover a wide range of appliances across several categories:

• Laundry: Washing machines, Dryers, Irons.
• Kitchen: Refrigerators, Stoves & hobs, Microwaves, Ovens, Dishwashers, etc.
• Floor: Vacuum cleaners.
• Air: Air conditioners, Air purifiers.
• Bathroom: Water heaters.

For troubleshooting tips, user manuals, and maintenance advice for each product category, visit our Support hub, where you'll find everything you need to keep your appliances in top shape.