Why should you purchase an Electrolux Extended Warranty contract?

Electrolux Extended Warranty is an agreement that adds warranty extension (covering failure /breakdowns) to the factory warranty on your new Electrolux products. Benefits: 1) Providing coverage, worry-free up to 6 months or 1 year longer. 2) Guarantee for repair made by professional technician with expertise in handling Electrolux products. 3) Covering all spare part and labor costs required to repair the appliance, including transportation to /from workshop (excluding consumables and accessories). 4) Covering cost of replacement with a comparable unit, if the appliance is irreparable.

How long is the coverage of Electrolux Extended Warranty?

Providing peace of mind on the newly purchased appliance, Electrolux Extended Warranty provides extended warranty coverage up to 6 months or 1 year extra, after expiry of your appliance 1 year factory warranty.

When does my Electrolux Extended Warranty start?

Electrolux Extended Warranty coverage starts from expiry of original factory warranty, up to 6 months or 1 year more, depending on the purchased package.

Extended Warranty

What is Extended Warranty?

Electrolux Extended Warranty is an appliance protection package that provides complete superior protection to optimize the lifetime of your appliance.

Comprehensive coverage providing a complete peace of mind

A comprehensive coverage that provides protection of your appliance unit.

The Extended Warranty covers you in the event of product failure or breakage. It activates immediately when your appliance’s manufacturer warranty expires and offers a longer coverage period for up to an additional 4 years.

Extended Warranty covers you in the event of product failure or breakage, which activates immediately to extend warranty by 6 months or 1 year when your appliance warranty expires.

How Extended Warranty has you covered

Providing Coverage
Superior 6 months or 1 year extra warranty for our product, and our guarantee to get everything back to normal, quickly and conveniently, without additional cost.

Experts for repair
Guaranteed repair conducted by professional technicians with expertise in repair and maintenance of Electrolux home appliances.

Replacement with a comparable unit
If your Electrolux appliance breaks down and becomes irreparable, the warranty covers replacement with a comparable unit.

Protection	Electrolux Extended Warranty	Other Extended Warranty
Extended Warranty Coverage*	Includes extended coverage for 6 months or 1 year if any failure or break down occurs, up to replacement of product.	No additional warranty.
Financial Protection	Repair cost includes replacement of electrical & mechanical parts, labor and transportation fees. Protecting consumer’s financial investment in their appliances, bringing them back to normal using spare parts and professional service technician which expertise is certified for Electrolux products.	Not all costs are covered. Parts may not be original or new and may not match Electrolux design specification.
Easy claim process	We will make it easy for you by saving you time and money to get repair service.	Insufficient number of technicians which makes the repair /service process more complicated and requiring more time.
Professional technician service	Your unit will be repaired by reliable and professional official technicians in caring for your unit using Electrolux original spare parts.	Repairs are conducted by non-Electrolux certified service team and spare parts used may not be new or original.
Replacement with comparable unit	Coverage up to replacement with a comparable unit if your appliance is irreparable.	Does not include replacement of unit.

* Extended warranty activates immediately after your original warranty period expires.
Refer to Terms and Conditions

Protection	Electrolux Extended Warranty	Other Extended Warranty
Extended Warranty Coverage*	Includes extended coverage for 6 months or 1 year if any failure or break down occurs, up to replacement of product.	No additional warranty.
Financial Protection	Repair cost includes replacement of electrical & mechanical parts, labor and transportation fees. Protecting consumer’s financial investment in their appliances, bringing them back to normal using spare parts and professional service technician which expertise is certified for Electrolux products.	Not all costs are covered. Parts may not be original or new and may not match Electrolux design specification.
Easy claim process	We will make it easy for you by saving you time and money to get repair service.	Insufficient number of technicians which makes the repair /service process more complicated and requiring more time.
Professional technician service	Your unit will be repaired by reliable and professional official technicians in caring for your unit using Electrolux original spare parts.	Repairs are conducted by non-Electrolux certified service team and spare parts used may not be new or original.
Replacement with comparable unit	Coverage up to replacement with a comparable unit if your appliance is irreparable.	Does not include replacement of unit.

* Extended warranty activates immediately after your original warranty period expires.
Refer to Terms and Conditions

Extended Warranty Pricelist

Product	1 year	6 months
Frontload Washing Machine 7/8kg	Rp 250,000	Rp 175,000
Frontload Washing Machine 9kg	Rp 375,000	Rp 262,500
Frontload Washing Machine 10kg	Rp 437,500	Rp 306,250
Frontload Washing Machine 11kg	Rp 500,000	Rp 350,000
Washer Dryer 8kg	Rp 375,000	Rp 262,500
Washer Dryer 10/11kg	Rp 625,000	Rp 437,500
Venting Dryer	Rp 312,500	Rp 218,750
Heatpump Dryer	Rp 375,000	Rp 262,500
Side By Side Refrigerator	Rp 625,000	Rp 437,500
Multidoor Refrigerator	Rp 750,000	Rp 525,000
EQE6879A-B Refrigerator	Rp 1,250,000	Rp 875,000
Top Freezer Refrigerator 400ltr up	Rp 375,000	Rp 262,500

Product	1 year	6 months
Frontload Washing Machine 7/8kg	Rp 250,000	Rp 175,000
Frontload Washing Machine 9kg	Rp 375,000	Rp 262,500
Frontload Washing Machine 10kg	Rp 437,500	Rp 306,250
Frontload Washing Machine 11kg	Rp 500,000	Rp 350,000
Washer Dryer 8kg	Rp 375,000	Rp 262,500
Washer Dryer 10/11kg	Rp 625,000	Rp 437,500
Venting Dryer	Rp 312,500	Rp 218,750
Heatpump Dryer	Rp 375,000	Rp 262,500
Side By Side Refrigerator	Rp 625,000	Rp 437,500
Multidoor Refrigerator	Rp 750,000	Rp 525,000
EQE6879A-B Refrigerator	Rp 1,250,000	Rp 875,000
Top Freezer Refrigerator 400ltr up	Rp 375,000	Rp 262,500

How to purchase

How to purchase Extended Warranty Package:

1. Extended Warranty can be purchased through an Electrolux promoter.
2. Purchased through a phone call by calling Electrolux Contact Center at 0804-111-9999, from Monday to Friday, 8:30 am to 4:30 pm.
3. Purchased through email at customercareid@electrolux.com.
4. Purchased through Electrolux Ecommerce: https://shopee.co.id/electrolux_accessories?shopCollection=247002930#product_list

Support, at every step

Our various service options ensure that you go through an efficient process when you need to talk with us about Electrolux Extended Warranty Plan. When you have issues with your appliance, we will give you guidance in every step.

Verifying validity
of the Electrolux Warranty Certificate

After purchasing your package, Electrolux will issue a purchase slip and electronic warranty certificate as a proof of extended warranty coverage within 14 days.

Easy claim process

Providing easy claim process and we will help you through every step of the process. Just call our Contact Center at 0804-111-9999 or email us at customercareid@electrolux.com from Monday to Friday, 8:30 am 4:30 pm.

To expedite service, please make the following information available when you contact us:

Your E-Extended Warranty Certificate.
Model & serial number and your personal data detail (name, contact information) for verification.

If appliance malfunction is not reported to us prior to repair, the repair will not be approved.

Our team will also verify your personal information for security and ensure that we have your correct contact detail.

FAQ

Why should you purchase an Electrolux Extended Warranty contract?
Electrolux Extended Warranty is an agreement that adds warranty extension (covering failure /breakdowns) to the factory warranty on your new Electrolux products.

Benefits:
1) Providing coverage, worry-free up to 6 months or 1 year longer.
2) Guarantee for repair made by professional technician with expertise in handling Electrolux products.
3) Covering all spare part and labor costs required to repair the appliance, including transportation to /from workshop (excluding consumables and accessories).
4) Covering cost of replacement with a comparable unit, if the appliance is irreparable.
How long is the coverage of Electrolux Extended Warranty?
Providing peace of mind on the newly purchased appliance, Electrolux Extended Warranty provides extended warranty coverage up to 6 months or 1 year extra, after expiry of your appliance 1 year factory warranty.
When does my Electrolux Extended Warranty start?
Electrolux Extended Warranty coverage starts from expiry of original factory warranty, up to 6 months or 1 year more, depending on the purchased package.